Basic Eliminationĭepending on the answers you get for the questions you ask you should go through a short process of elimination to rule out anything that the end user wasn’t able to confidently answer. But I usually find that enough information comes out of a short conversation to add much needed clarity to the situation. they’re unsure about the time the email was sent) then you’ll just need to broaden your search to account for different possibilities. If the person who reported the problem is available to speak to then they will usually be able to answer at least some of the questions above. Does anyone else have access to your mailbox or account details (e.g.If you had received the email and it has now disappeared, when did you notice it was gone? When was the last time you remember seeing it?.Did the sender receive any error message or non-delivery report? (Not an easy one to answer if the sender is an external party).Is this problem specific to one device, or are you not receiving emails anywhere (e.g.Are you still receiving emails from other people, or are you receiving no emails at all?.Are others around you still receiving emails?.Have you been able to receive emails from that person before?.Do they work for the same company or are they an external sender?.So there may be some questions you need to ask, such as: It’s rare to receive a support ticket from your help desk team, or a report from end users, that contains 100% of the information you need. So the first step for you will be to clearly define the scope of the problem. And each one has a wide variety of possible root causes. One is a potential email delivery problem, the other is a potential data recovery scenario. For example, is the email missing because it was sent from Person A to Person B but never arrived? Or is it missing because Person B received it but now can’t find it? Each of those scenarios is the same from an end user impact perspective – Person B doesn’t have the email message they need – but are different from a troubleshooting perspective. There is no single approach to locating missing emails in an Exchange Server environment, because most cases are different in some way.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |